By Barbara T. Mates
5-Star Programming and companies on your fifty five+ Library clients (Ala Programming publications)
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Additional resources for 5-Star Programming and Services for Your 55+ Library Customers (Ala Programming Guides)
Html>. Outreach and Special Services Division, Ohio Library Council, Serving the Physically Disabled Library Patron (Columbus: Ohio Library Council, 1997). Pamphlet. Minister of Public Works, Communicating. Ibid. Ibid. Do not rely on the free Web translators. The library should work with community organizations to get the translation done correctly, preferably by a bilingual staff member proficient in English and the chosen language. The person should also know something about the library as well as the community to which the message is being delivered.
Some seniors also experience emotional changes as they age. 12 Seniors experiencing these changes may need to be convinced that there is a place for them in the library and that the library is there to offer them recreational and educational opportunities. They will have to be drawn out of their cocoons. Some tips for working with seniors experiencing cognitive, emotional, and social changes follow: Place emphasis on personal contact to draw people out of their world and into the library’s. The library staff will find many people in nursing homes not coping well with the emotional changes, cognitive changes, and social changes they live with.
A good start is to use the American Library Association (ALA) and Canadian Library Association (CLA) guidelines and modify them to suit the language of the library’s vision and mission statements. Public service staff should receive specific training in how to serve older patrons. The tips listed below can be used as a template: Staff should not use patronizing, condescending, or childish expressions or tones when talking with or about seniors. Public service staff should allow extra time to complete all library transactions.